Fthinorevma: How a team has shaped 5.000 trust relationships
In a constantly evolving energy market, trust is never a given—it is built over time. Through continuous training, collaboration and a human-centered approach to customer service, Fthinorevma turns adaptation and improvement into everyday practice, with 5,000 public reviews standing as tangible proof of a culture grounded in transparency, responsibility and earned trust.
- 05/01/2026 15:08
At Fthinorevma, the power of teamwork is a daily experience for the customer: clear information, consistency and collaboration mentality with a human-centered approach.
Values-based culture
The company has incorporated the following core values guiding everyday work:
- Ethical standards and transparency
- Politeness and professionalism
- Integrity και a sense of responsibility
- Continuous learning and adaptability
These values apply to all levels, from leadership to frontline teams, and serve as a reference point to run the business.
Furthermore, another key element reflecting the values-based culture is the positive climate among people, directly contributing to smooth daily operations and maintaining essential team cohesion.
Development Opportunities for all professionals
At Fthinorevma professional development is considered a process of continuous empowerment. The company invests in skill development, recognition of efforts and the ability of employees to evolve into new roles. Regardless of the department people work, namely in the consulting sector, the back office, marketing, education, or the administrative team, development is open and based on objective criteria and needs. This approach emphasizes development through ongoing and continuous learning.
Overall customer experience is a complex outcome that results from the interconnected operations of many departments:
- Customer Service & Energy Consultants
- Back Office & Request Management
- Training & Skills Development Department
- Marketing & Strategic Communication
- Customer Complaints & Studies Department
- Collaborations with Energy Providers
Each department contributes to a comprehensive customer service process, ensuring that the customer receives documented and reliable information. At the same time, interdepartmental cooperation enhances the efficiency and coherence of business operations.
Adapting to a changing market
The energy market is known for its frequent changes and new rules. To address this dynamic, the company systematically invests in training, partnerships with providers, data analysis and internal alignment to ensure employees have updated information and provide expert customer guidance.
Mistakes lead to opportunities for improvement
Mistakes are considered as part of the process and addressed with the aim of improvement. Their evaluation and correction are a key element of reliability and contribute to maintaining service quality. This attitude expresses the culture of cooperation and responsibility that governs the organization.
5,000 public customer reviews, an indicator of trust
Each review offers direct insight into customer experience and registers a specific moment in customer service. The 5,000 public customer reviews reporting the assistant’s name that provided customers with support indicate that trust relationships have already been formed and a human-centered customer service approach in action.
Fthinorevma is an organization that develops and grows relying on collaboration, values and continuous adaptation. Its operation prioritizes substance, transparency and ongoing learning, while its customer relationships are based on clear information and responsible guidance. The 5,000 reviews are a practical indicator of the trust that has been developed and the stable culture reflected in everyday operations. Employee engagement is best demonstrated not in slogans, but in their daily tasks and teamwork.
